{"id":1525,"date":"2024-07-15T08:32:30","date_gmt":"2024-07-15T08:32:30","guid":{"rendered":"https:\/\/energica.pt\/?p=1525"},"modified":"2024-07-15T08:39:25","modified_gmt":"2024-07-15T08:39:25","slug":"formacao-de-auditores-lac","status":"publish","type":"post","link":"https:\/\/energica.pt\/en\/formacao-de-auditores-lac\/","title":{"rendered":"“Auditores LAC” – Forma\u00e7\u00e3o \u00e0 Dist\u00e2ncia"},"content":{"rendered":"
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A forma\u00e7\u00e3o de auditores LAC – L\u00edder no Atendimento ao Cliente<\/strong> – visa preparar profissionais para avaliar e certificar a qualidade do atendimento ao cliente em diversas organiza\u00e7\u00f5es. Este curso, oferecido pelo IPRC – Instituto Portugu\u00eas de Rela\u00e7\u00f5es com o Cliente<\/strong>, segue um rigoroso padr\u00e3o de excel\u00eancia.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Objetivos da Forma\u00e7\u00e3o<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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O principal objetivo desta forma\u00e7\u00e3o \u00e9 capacitar os auditores para que possam avaliar, de forma imparcial e precisa, as pr\u00e1ticas de atendimento ao cliente de uma organiza\u00e7\u00e3o. A forma\u00e7\u00e3o cobre uma s\u00e9rie de t\u00f3picos essenciais, incluindo:<\/p>

  1. Princ\u00edpios do Atendimento ao Cliente<\/strong>: Primeiramente, \u00e9 importante entender a import\u00e2ncia do atendimento ao cliente e como ele impacta a percep\u00e7\u00e3o da marca.<\/li>
  2. Metodologia de Auditoria<\/strong>: Al\u00e9m disso, os participantes aprendem as t\u00e9cnicas e m\u00e9todos para conduzir auditorias eficazes, incluindo o uso de clientes mist\u00e9rio para avaliar a experi\u00eancia do cliente em situa\u00e7\u00f5es reais.<\/li>
  3. Normas e Padr\u00f5es LAC<\/strong>: Finalmente, \u00e9 essencial que os auditores se familiarizem com os padr\u00f5es e crit\u00e9rios espec\u00edficos que devem ser cumpridos para que uma organiza\u00e7\u00e3o seja certificada como L\u00edder no Atendimento ao Cliente.<\/li><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Estrutura do Curso<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    A forma\u00e7\u00e3o \u00e9 dividida em m\u00f3dulos que incluem tanto aulas te\u00f3ricas quanto pr\u00e1ticas. Os participantes s\u00e3o submetidos a avalia\u00e7\u00f5es cont\u00ednuas para garantir que compreendem e podem aplicar os conceitos aprendidos. Al\u00e9m disso, h\u00e1 simula\u00e7\u00f5es de auditoria e estudos de caso que permitem aos futuros auditores praticar em ambientes controlados antes de realizarem auditorias reais.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Investment<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \u20ac30 (Isento de IVA)<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Para mais informa\u00e7\u00f5es, contacte-nos atrav\u00e9s do email geral@energica.pt<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tQuero Inscrever-me<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Quero Inscrever-me A forma\u00e7\u00e3o de auditores LAC – L\u00edder no Atendimento ao Cliente – visa preparar profissionais para avaliar e certificar a qualidade do atendimento ao cliente em diversas organiza\u00e7\u00f5es. Este curso, oferecido pelo IPRC – Instituto Portugu\u00eas de Rela\u00e7\u00f5es com o Cliente, segue um rigoroso padr\u00e3o de excel\u00eancia. Objetivos da Forma\u00e7\u00e3o O principal objetivo […]<\/p>","protected":false},"author":3,"featured_media":1526,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"yoast_head":"\n"Auditores LAC" - Forma\u00e7\u00e3o \u00e0 Dist\u00e2ncia - Energica<\/title>\n<meta name=\"description\" content=\"Forma\u00e7\u00e3o de Auditores LAC - L\u00edder no Atendimento ao Cliente. 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