The IPRC (Portuguese Institute for Customer Relations) in partnership with IPAM Lisbon, promote another edition of training that travels the country since 2011.
A Arte de Encantar, is a training program that has been gaining followers with each passing year. With 12 years of traveled path, it is already a reference in the business world. Bringing together themes such as motivation, empathy, positive attitude, phases of customer service, among others, it becomes at a certain point, more than a training, grabbing your audience until the last moment. Having as a speaker, the national responsible for the project LAC - Leader in Customer Service, Drª Judite Manso, we could count on a focused session, objective, and with really charming content. The Art of Charming is a free training and will take place next March 29th at IPAM Lisbon.
With 40 editions held and more than 4000 participants, this project has shown the importance of these themes and the relevance that the market recognizes.
An excellent opportunity to build teams in the field of customer relationship, it is aimed at all professionals in the commerce, products and/or services, professionals and future professionals, and is open to participation by the general public.
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